Terms of service

1. Services and prices

Prices are in Canadian dollars, plus applicable taxes, as published on the pricing page at the time of booking. Prices for studio to 3-bed homes are firm; “from” prices (4+ bed, storage, design, renovation) are confirmed in writing before work begins. Taxes are added at invoice.

2. Booking, payment and deposits

Submitting a booking request costs nothing. We confirm by email within 2 business hours and hold the requested date for 24 hours pending payment. Single cleans and Tune-Ups are payable in full on confirmation; bundles and projects of $100 or more require a 50% deposit with the balance due on completion. Payment is by Interac e-Transfer or by card via an invoice link. See the payment page.

3. Rescheduling and cancellation

Reschedule or cancel free of charge up to 24 hours before the visit. Within 24 hours, 50% of the booked price applies. No-show access (we cannot enter at the arranged time) counts as a same-day cancellation.

4. Guarantee

If a clean does not meet the included checklist, tell us within 24 hours and we will re-clean the affected areas free of charge. Photo reports document each visit.

5. Access and safety

You are responsible for lawful access to the property and for disclosing hazards. Our pros may decline unsafe work; where work is declined for safety, we refund amounts paid for the undone portion.

6. Liability

Our pros are vetted and insured. Our aggregate liability for any booking is limited to the price paid for that booking, except where law provides otherwise. We are not responsible for pre-existing damage or normal wear.

7. Compliance information

Compliance checklists summarise published municipal and provincial requirements for convenience and are not legal advice.

8. Contact

Use our contact form — we reply within 2 business hours, Mon–Sat.