Questions, answered plainly.
Booking & payment
Do I pay online?
Not in v1 — booking is free. We confirm by email within 2 business hours, then you pay by Interac e-Transfer or a card invoice link we send. Your date is held for 24 hours. Full details on the payment page.
Is there a deposit?
Single cleans and Tune-Ups: pay in full on confirmation. Bundles and projects of $500 or more: 50% deposit locks the date, balance on completion.
Can I reschedule or cancel?
Free up to 24 hours before your visit. Inside 24 hours, 50% applies.
Are prices firm?
Firm for studio–3 bed homes, plus applicable taxes. 4+ bed homes and storage/design/reno work start “from” the listed price and are confirmed by email before you commit.
Service
Who comes to my home?
Vetted, insured pros: ID-checked, reference-checked, and — for cleaners and co-hosts — a 4.8★ track record.
What’s in the photo report?
Timestamped photos of every room after the visit, with damage or low supplies flagged the same day.
What if I’m not happy with a clean?
Tell us within 24 hours and we re-clean free. That’s the guarantee on every visit.
Which cities do you serve?
Metro Vancouver and Toronto. More cities soon — the Founding Host offer will repeat in each new city.
Rules & compliance
Do you handle BC and Toronto short-term-rental rules?
Our Listing Tune-Up and Launch include a compliance checklist: registration number, business licence, and tax settings for your city — checked every time. See Vancouver and Toronto pages for local snapshots.
Is the compliance checklist legal advice?
No — it’s a practical checklist of your city’s published requirements, kept current. For edge cases we point you to the city’s own guidance.